Cancellation Of Services

Cancel Within 72 Hours – Full Refund (Minus Merchant Fee)

• Cancel within 72 hours of booking and receive a full refund of your deposit.
• Only a 10% credit card merchant processing fee is deducted.
• This applies regardless of how far in the future your move is scheduled.
• Exception: If you booked within 5 days of your first available pickup date, see the next section.

After the Bill of Lading Is Signed – A 3-Day Grace Period

• After signing the Bill of Lading, you have 3 business days to cancel in writing.
• Full refund of your deposit still applies within this period.
• Protected under federal law (49 CFR § 375.505(h)).
• To cancel, email us and we’ll process your refund promptly.

Outside the Refund Window – What Happens?

• If you cancel after the 72-hour window or beyond the 3-day grace period, the deposit is typically non-refundable.
• We’re happy to work with you to find a fair solution.
• Options may include partial refund, compromise, or applying your deposit to a future move.

Use Your Deposit for a Future Move – Up to 12 Months

• You can apply 100% of your deposit to a future move if plans change.
• Valid for up to 12 months from your original reservation date.
• Just call us when you’re ready — no penalties or hassle.

Thinking About Cancelling? Let’s Talk First

• Before canceling, reach out — we may be able to resolve the issue.
• We can adjust pickup or delivery dates.
• We can compare different carrier options for your situation.
• We can match you with a more flexible or affordable mover.
• Contact us: Call [PHONE NUMBER] or email [EMAIL ADDRESS].

Why Book with Confidence?

• You’re not locked into one mover or option.
• We provide access to multiple carriers for best value and scheduling.
• Flexible cancellation protections, including full refunds under federal law.
• Deposit credits valid for 12 months if plans change.
• Thousands of satisfied customers have moved with peace of mind — and you can too.